A queue management system for Vodafone Ghana, led from the analyst seat.
At Vodafone Ghana I led the implementation of a queue management system. It cut wait times and front-desk load, throughput went up, and it saved £40,000 in operating cost.
The service queue
The system manages how customers queue for service at Vodafone Ghana, which takes load off the front desk and shortens the wait.
Implementation and outcome
I was the Solutions Analyst and led the implementation. The result was shorter waits, less front-desk load and higher throughput, with £40,000 saved in operating cost.
Highlights
- Led the implementation as Solutions Analyst
- Cut wait times and front-desk load
- Higher throughput
- Saved £40,000 in operating cost